Terms of Service

1. Introduction

Welcome to Biglands Bakery. These Terms of Service ("Terms") govern your use of our website, bakery services, and any products or services offered by Biglands Bakery ("we," "our," or "us").

By using our website, placing orders, or visiting our bakery, you agree to be bound by these Terms. If you disagree with any part of these terms, please do not use our services.

2. About Our Business

Biglands Bakery is a traditional bakery established in the 1800s, located at:

We specialize in artisan breads, celebration cakes, pastries, and traditional baked goods, maintaining SALSA accreditation and a 5-star food hygiene rating.

3. Orders and Services

3.1 Order Process

• Orders can be placed by phone, in person, or through our contact form
• All orders are subject to availability and acceptance by Biglands Bakery
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmations will be provided via phone or email

3.2 Custom Orders

• Custom cakes and special orders require advance notice (minimum 48-72 hours)
• Wedding cakes and large orders may require 1-2 weeks notice
• Detailed specifications must be confirmed in writing
• Changes to custom orders may not be possible after production begins

3.3 Collection and Delivery

• All orders are for collection from our Southampton bakery unless otherwise arranged
• Collection times will be specified when placing orders
• Items not collected within 24 hours may be disposed of without refund
• Special delivery arrangements may be available for large orders (subject to additional charges)

4. Pricing and Payment

4.1 Prices

• All prices are in British Pounds Sterling (GBP)
• Prices are subject to change without notice
• Custom order prices will be quoted upon request
• Additional charges may apply for special requests or modifications

4.2 Payment Terms

• Payment is due upon collection unless otherwise agreed
• We accept cash, card payments, and bank transfers
• Deposits may be required for large or custom orders
• Outstanding balances must be settled before collection

5. Food Safety and Allergies

5.1 Allergen Information

• Our bakery handles common allergens including wheat, eggs, dairy, nuts, and soy
• Cross-contamination may occur despite our best efforts
• Please inform us of any allergies or dietary requirements when ordering
• We cannot guarantee products are completely allergen-free

5.2 Food Safety

• We maintain SALSA accreditation and a 5-star food hygiene rating
• Products should be consumed by the recommended dates
• Proper storage instructions will be provided when necessary
• Report any food safety concerns immediately

6. Cancellation and Refund Policy

6.1 Standard Orders

• Standard orders can be cancelled up to 24 hours before collection
• Perishable goods cannot be refunded once prepared
• Refunds will be issued in the original payment method

6.2 Custom Orders

• Custom orders cannot be cancelled once production begins
• Deposits for custom orders are non-refundable
• Changes may be accommodated before production starts (subject to additional charges)

6.3 Defective Products

• Report any quality issues within 24 hours of collection
• Photographic evidence may be required for claims
• We will replace or refund defective products at our discretion

7. Intellectual Property

All content on our website, including text, images, logos, and designs, is owned by Biglands Bakery and protected by copyright law. You may not:

• Copy, reproduce, or distribute our content without permission
• Use our branding or logos for commercial purposes
• Claim ownership of our recipes or proprietary methods
• Reverse engineer our products or processes

8. Limitation of Liability

To the fullest extent permitted by law:

• Our liability is limited to the value of the products purchased
• We are not liable for indirect, consequential, or special damages
• We do not guarantee uninterrupted availability of products
• Force majeure events may affect service without liability

Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or other matters that cannot be excluded by law.

9. Customer Responsibilities

As our customer, you agree to:

• Provide accurate information when placing orders
• Inform us of allergies or dietary requirements
• Collect orders at the agreed time
• Pay all amounts due promptly
• Treat our staff and premises with respect
• Follow our bakery policies and procedures

10. Website Use

10.1 Acceptable Use

When using our website, you must not:

• Use it for any unlawful purpose
• Submit false or misleading information
• Attempt to gain unauthorized access to our systems
• Interfere with the website's operation
• Upload malicious content or viruses

10.2 Content Accuracy

• We strive to keep website information accurate and current
• Product images may not exactly reflect actual items
• Availability and pricing may change without notice
• We reserve the right to correct errors

11. Privacy and Data Protection

Your privacy is important to us. Our collection and use of personal information is governed by our Privacy Policy, which forms part of these Terms. By using our services, you consent to:

• The collection and processing of your personal data as described in our Privacy Policy
• The use of cookies and similar technologies on our website
• Communication from us regarding your orders and our services

12. Health and Safety

For the safety of all customers and staff:

• Follow all posted health and safety guidelines in our bakery
• Supervise children at all times while on our premises
• Report any accidents or hazards immediately
• Comply with any hygiene requirements
• Respect social distancing measures when in effect

13. Force Majeure

We are not liable for delays or failures in performance due to circumstances beyond our reasonable control, including:

• Natural disasters or extreme weather
• Government regulations or restrictions
• Supply chain disruptions
• Equipment failures or utility outages
• Labor disputes or shortages
• Public health emergencies

14. Termination

We reserve the right to:

• Refuse service to any customer
• Terminate ongoing orders if terms are breached
• Block access to our website for inappropriate use
• Close our business temporarily or permanently

Upon termination, your obligations under these Terms remain in effect.

15. Governing Law and Disputes

These Terms are governed by English law and subject to the jurisdiction of English courts. Any disputes will be handled through:

1. Direct Communication: We encourage customers to contact us directly to resolve any issues
2. Mediation: Alternative dispute resolution may be attempted before legal proceedings
3. Legal Action: Court proceedings in Southampton or London as appropriate

16. Changes to Terms

We may update these Terms from time to time. Changes will be:

• Posted on our website with the updated date
• Communicated to customers via email or notice (for significant changes)
• Effective immediately upon posting unless otherwise stated

Continued use of our services after changes constitutes acceptance of the new Terms.

17. Severability

If any provision of these Terms is found to be unenforceable, the remainder of the Terms will remain in full force and effect. Invalid provisions will be replaced with valid provisions that most closely achieve the intended purpose.

18. Contact Information

For questions about these Terms of Service, please contact us: